Clear expectations.
Thoughtful, safer care.
These policies explain how bookings, cancellations, safety, expenses, privacy, and client responsibilities work for Roatán Vacation Nanny.
Booking & confirmation
The 15-minute consultation is free. Paid single-day services require full payment through the scheduling calendar when booked. The client also agrees to pay for approved additional time and itinerary-related expenses.
Multi-day, monthly, combined-generation, and specially tailored care begin with a consultation and are subject to availability, caregiver fit, final scope, a confirmed quote, and the payment arrangement stated for that booking.
Client responsibilities
The parent, guardian, or responsible adult must provide complete and accurate information relevant to safe care. This includes ages, allergies, dietary needs, medications, routines, mobility concerns, activity plans, the care location, and current emergency contacts.
- Remain reachable during the service or name an alternate emergency contact.
- Tell the company promptly if any care, health, location, timing, or itinerary information changes.
- Ensure that childcare bookings are made by a parent, legal guardian, or authorized responsible adult.
- Identify who is authorized to receive a child at the end of care.
Scope of care & safety boundaries
Childcare and Senior Companion Care are intended for supervision, companionship, agreed activities, outings, and vacation support. Senior Companion Care is non-medical and is not a substitute for nursing, medical treatment, personal medical advice, or emergency services.
A nanny may decline or stop a task or activity reasonably believed to be unsafe, unlawful, outside the agreed service, or beyond the caregiver’s qualifications. Beach, pool, boating, cruise, excursion, and other water or activity plans must be disclosed in advance. The responsible adult must provide necessary permissions, instructions, and appropriate safety equipment.
Cancellation & rescheduling policy
| When the cancellation is made | Policy |
|---|---|
| 72 hours or more before service | Full refund of eligible prepaid service fees, less disclosed non-refundable booking or processing fees. |
| 24 hours to less than 72 hours before service | 50% of the service fee is refundable, or the booking may be transferred once to another available date. |
| Less than 24 hours before service or no-show | The prepaid service fee is non-refundable. |
| Cancellation by Roatán Vacation Nanny | Full refund for unavailable service, or rescheduling by agreement. |
Any rescheduling is subject to availability. Changes to the date, time, location, number of children or guests, or requested service may change the price. Client-caused delays, late pickup, or an extension beyond the agreed end time may be billed at the applicable rate, subject to caregiver availability.
Fees, extra time & itinerary expenses
The client is responsible for reasonable, necessary, and agreed costs created by the family’s itinerary when the nanny is required to accompany the family. These may include transportation, boat or ferry fares, admission, activity tickets, meals, parking, or tolls.
Additional time is charged at the agreed rate and must be confirmed through the company whenever possible. Unless approved otherwise in writing, itinerary expenses should be paid directly by the client or reimbursed promptly so the nanny is not required to finance the family’s activities.
Emergencies
In an emergency, the nanny may contact the responsible adult and appropriate emergency services and seek urgent assistance when reasonably necessary. Current emergency contacts, relevant health information, and clear instructions must be provided before care begins.
Clients should review care instructions with the nanny at arrival and communicate any change immediately.
Privacy & photos
Booking and care information is used to arrange and provide the requested service, communicate about the booking, support safety, and maintain necessary business records. Scheduling information submitted through Acuity is also handled under that platform’s privacy practices.
Information about children and guests will be treated respectfully. Photos or videos of children will not be used for marketing without separate permission from a parent or legal guardian.
Agreements & care forms
The website summary does not replace the confirmed booking details or any agreement signed for a particular service. The responsible adult may be asked to review and sign the terms, fees and expenses agreement, and arrival check-in form before care begins.
Acknowledgment
By requesting, confirming, or using a service, the client acknowledges that they have had the opportunity to review these policies, agrees to provide accurate information, and understands the agreed scope of care. Any signed service agreement and confirmed booking details also apply.
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